Non-emergency medical transportation
Getting to care should feel easier.
Shuttle Ruidoso helps eligible riders travel to medical appointments throughout New Mexico. Our drivers are stationed across southeastern New Mexico.
How to arrange a covered ride
Transportation benefits and booking rules vary by health plan and program. Call the member services or transportation number on your insurance card to confirm eligibility and schedule a trip. You can ask whether Shuttle Ruidoso is available for your ride.
We serve eligible riders through Presbyterian, Molina, and UnitedHealthcare Medicaid; BCBSNM Medicaid through October 31, 2026; exempt or straight New Mexico Medicaid; select Medicare plans; Indian Health Service; the New Mexico Department of Veterans’ Services; workers’ compensation; and other approved arrangements. Participation does not guarantee coverage for every member or trip.
Effective November 1, 2026, Shuttle Ruidoso no longer provides BCBSNM Medicaid transportation. For transportation after that date, contact BCBSNM using the number on your card to ask about available options. Other participating programs listed above are not affected by this change.
Types of rides
We can discuss ambulatory and wheelchair-accessible transportation. Vehicle and driver availability, medical necessity, plan rules, and trip details determine what can be provided.
What to have ready
- Your health plan or program and member information
- Appointment date, time, and destination
- Pickup location and any mobility or accessibility needs
- Whether a companion or attendant needs to travel with you
Your health plan or referring program will confirm what is covered and any advance notice required.